At KSP, your satisfaction is our priority. We’re committed to providing high-quality safe lockers and a seamless shopping experience. If you’re not completely satisfied with your purchase, our return policy ensures an easy and hassle-free process.
Eligibility for Returns
To ensure a smooth return experience, please note the following criteria:
- Returns must be requested within 14 days of receiving your order.
- Products must be in their original packaging, unused, and in resalable condition.
- Customized or special-order items are not eligible for return.
Easy Return Process
We’ve made the return process simple and convenient:
- Contact Us: Email our customer service team at info@ksp.com.pk to request a Return Merchandise Authorization (RMA) number.
- Prepare Your Package: Include the RMA number clearly on the return label or inside the package for fast processing.
- Ship Your Return: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Policy
We value your time and aim to process refunds promptly:
- Once the returned product is inspected, your refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used during purchase.
- Please note that shipping charges are non-refundable.
Hassle-Free Exchanges
Want to exchange your item? Here’s how:
- Simply follow the return process for the product you’d like to exchange.
- Place a new order for the replacement product at your convenience.
Damaged or Defective Products
We sincerely apologize if you received a damaged or defective product. Here’s what to do:
- Contact us at info@ksp.com.pk immediately upon receiving the item.
- We’ll arrange a replacement or return at no additional cost to you.
We're Here to Help
If you have any questions, need assistance, or require clarification, don’t hesitate to reach out to us:
Email: info@ksp.com.pk
We’re committed to ensuring your shopping experience is stress-free and enjoyable.
Thank you for choosing KSP.